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TOLTEM

Government & Public Sector — Live

Ondo State Digital Services Portal

We partnered with Ondo State Government to move citizen services online. The platform digitises over 20 government services, from tax payments to certificate requests, reducing bureaucracy and improving transparency.

Client
Ondo State Government
Duration
12 months
Team
12 developers
Timeline
2023–2024
01

Impact

Service Delivery TimeReduction in processing time
70%
Services DigitisedGovernment services online
20+
Citizens ServedActive platform users
100,000+
Cost SavingsAnnual operational savings
₦200M
02

The challenge

Citizens faced long queues, paper-based processes, and delays in accessing government services. The manual system was inefficient, prone to errors, and lacked transparency.

  • Legacy System Integration

    Connecting with existing government databases and systems

  • Digital Literacy

    Training government staff and educating citizens on platform usage

  • Security Requirements

    Implementing government-grade security and compliance measures

03

What we did

A digital services portal with secure authentication, payment integration, document management, and real-time status tracking across all covered services.

01

API Gateway Architecture

Middleware connecting legacy systems to a modern interface

  • RESTful API design
  • Data transformation layers
  • Error handling
  • Rate limiting
02

Progressive Training Programme

Training and support built for both staff and citizens

  • User-friendly interface
  • Help documentation
  • Live chat support
  • Training workshops
04

Delivered

Features

  • Citizen service portal
  • Digital document submission
  • Real-time status tracking
  • Integrated payment system
  • Mobile-responsive design
  • Multi-language support
  • Analytics dashboard
  • Automated notifications

Technology

frontend
Next.js, TypeScript, Tailwind CSS, Framer Motion
backend
Node.js, Express.js, JWT Authentication
data
PostgreSQL, Redis
infrastructure
Microsoft Azure, Azure Functions, Azure Storage
integrations
Payment Gateway, SMS API, Email Service, Document Scanner API
05

Outcomes

  • 70% reduction in service delivery time
  • 20+ government services digitised
  • 100,000+ citizens actively using the platform
  • Winner, Nigeria Digital Innovation Award 2024
  • ₦200M annual cost savings for government
  • 99.9% platform uptime achieved

What we took from it

  • Government systems require extensive security measures
  • Change management is as important as the build
  • User training significantly improves adoption rates
  • Iterative feedback loops improve service quality

Next

  • Expand to Local Government Areas
  • Add AI-powered chatbot support
  • Implement blockchain for document verification
  • Mobile app development
06

Client

“TOLTEM transformed our service delivery completely. Citizens can now access services from their homes, and our staff efficiency has improved dramatically.”
Dr. Adebayo Johnson — Permanent Secretary, Ondo State Ministry of Science and Technology
07

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